Right of cancellation and return
If you place the order as a consumer, you are no longer bound to your declaration if you return the goods within a period of two weeks after receiving them. The cancellation can be submitted without a stated cause and can take place in writing, via email or by returning the goods.
To adhere to this deadline, it is sufficient to send the cancellation in time to:
CAE Shifting Technology GmbH
Alte Bottroper Straße 103 · 45356 Essen
For products manufactured according to customer specifications, there is fundamentally no right of cancellation, return or exchange. This affects all individual products specially manufactured according to the specific requests of the customer.
In case of an effective cancellation, the benefits received by both parties are to be returned. If you cannot return the received product in whole or in part or only in degraded condition, you may have to provide respective compensation. This does not apply if the degradation of the product is exclusively due to it being tested – such as it would have been possible for you in the retail store.
In general you can avoid having to pay any such compensation for lost value by not treating the goods as an owner and avoiding any action that would impair the value of the goods.
The costs of the return shipment have to be payed by the customer. This is not the case if the delivery does not correspond to the ordered goods.